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Cancellations & Refunds

Know the terms before you commit.

Clear information helps you make an informed decision.

Cancellations & Refunds editorial photographThoughtful support. A clear next step.
Preview information — policy approval pendingThe final business policies must be reviewed and approved before the production website goes live. The complete proposed policy drafts are included in the developer handoff.

Request the applicable policy

Before paying, ask for the cancellation and refund terms that apply to your project. The terms should distinguish unstarted work, completed stages, and approved third-party expenses.

Delivery concerns

If work does not match the agreed scope, describe the specific issue and provide your project reference. Ask for the correction process and the remedies available under your agreement.

Cancellation requests

Contact [email protected] with your project reference, payment date, and requested action. The applicable agreement and legal requirements determine the outcome.

No new refund promise

This preview does not establish a refund percentage, response deadline, money-back guarantee, or replacement terms for existing customer agreements.